Orders will be processed and shipped in 1-3 business days (not including weekends, holidays, and the day the order is placed).

Once the shipping label has been created, you will receive an email with all your shipment details.

Orders are only shipped during business days (not including weekends and holidays).

Estimated delivery times for orders sent via our Free Shipping in the US:

• East Coast, 1-3 business days
• Midwest, 2-4 business days
• Southwest, 3-5 business days
• West Coast, 4-6 business days

Remember it’s FREE shipping within the Continental US. All of our packages are sent USPS First-Class with tracking. So you can follow along with the progress of your order right from your PayPal account.

Please double check your address in PayPal. If there’s a mistake made in your address (such as a missing apartment number) and the parcel is returned to us, you will be asked to pay the price of re-shipping your order.

International Shipping – International shipping is now calculated in your cart! Just add all of the products you wish to purchase to your cart and select your shipping destination. Shipping cost will be calculated based on weight.  Customs/Import duties for your country are not included in our prices.

International packages are shipped via United States Postal Service (USPS):

1. USPS First-Class International Package – no tracking, no insurance, no expected delivery time. 
2. USPS International Priority – tracking, insurance (declared value, up to $200), approx. 6-10 business days to most major markets. 

International shipping is now calculated in your cart! Just add all of the products you wish to purchase to your cart and select your shipping destination. Shipping cost will be calculated based on weight.  Customs for your country are not included in our prices.

International packages are shipped via United States Postal Service (USPS)*:

1. USPS First-Class International Package – no tracking, no insurance, no expected delivery time.
2. USPS International Priority – tracking, insurance (declared value, up to $200), approx. 6-10 business days to most major markets.

All sales are final for international orders and no returns are allowed.

*When encountering service interruptions and other issues we may at will choose alternate couriers offering similar services to deliver your packages.

We use Paypal as our secure payment gateway. You will be able to pay using your Paypal balance or with a major credit/debit card. We also accept Bitcoin! To pay with crypto please email us at [email protected].

For orders shipping to United States, PR, GU, VI, APO/FPO, or Canada, all claims for returns, refunds, exchanges, and missing items will only be accepted within 30 days from purchase date. Only unused items, still in their original packaging may be returned for a refund. All returns must be authorized first by reaching out to us via emal at [email protected] or through the contact form. 1upkeyboards.com reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued through the original form of payment when possible.

Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.

If you received an incorrect item, said item must still be in new and unused condition to be eligible for an exchange or refund.

We will not accept a return of an item that is damaged or defective if it has been used/installed please inspect all orders as soon as you receive them.

Unauthorized returns, undeliverable or refused packages may take up to 3 weeks to be processed and are subject to a 20% restocking fee. International shipping costs are not refundable for all unauthorized returns.

For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – All sales are final for international orders and no returns are allowed.

Due to the nature of these products, returns will not be accepted for the following items:

• Group Buys
• Opened switches (Voided Warranty)
• Made-to-order Keyboard Sleeves
• B-Stock Products (Sleeves, Plates, etc.)
• DIY Cable Kits
• Gift Cards
• Switch Lubricants
• Discontinued products from “The Vault”

Group Buys

• A “group buy” is defined as a made-to-order product that needs to meet a minimum order quantity (MOQ) to be manufactured. Our group buys have an open period in which new orders can be placed to reach the MOQ. Once the open period ends, no new orders can be placed. At this time if the group buy has reached the MOQ manufacturing will begin. All orders are locked in and cannot be modified or canceled once manufacturing begins. If the group buy does not reach MOQ all orders will be refunded within 7 business days after the end of the open period.
• We do our best to provide accurate timelines for our group buys, however, things can happen during manufacturing, shipping, and packing that can delay the delivery of group buy orders. In such cases, we will provide updates through our Discord server.
• Finally, since group buy orders are considered a made-to-order product they are not returnable, making all group buy sales final.

Preorders

• A “preorder” is defined as purchasing a product with the understanding and expectation that it will ship at a later date. Preorders are not dependent on MOQ and you are guaranteed to receive the product at the advertised date.
• While we do our best to provide accurate timelines, preorders can sometimes be delayed during manufacturing, shipping, and packing. We do our best to provide timely updates through our Discord server.
• Because preorders are not considered made-to-order products, they can be canceled at any time during the preorder period and can be returned under our normal return policy.